Support
Need help with Plain Jumper: Retro Edition on iPhone or iPad? We’re a small team and we read every message.
What to include in your email
The more of this you can include, the faster we can help:
- A short description of what you were doing when the issue happened.
- What you expected to happen, and what actually happened.
- Your iPhone or iPad model (e.g., “iPhone 15 Pro”, “iPad Air 11-inch (M2)”).
- Your iOS version (Settings → General → About → Software Version).
- The App version (shown on the App’s settings or about screen).
- A screenshot or short screen recording, if you can capture one.
Common questions
Is the App free? Are there any in-app purchases?
Yes — Plain Jumper: Retro Edition is free, supported by ads. We do not currently offer any in-app purchases or subscriptions.
Do I need an account?
No. There is no sign-up, no login, and no friend list. You just open the App and play.
Does my progress sync across devices?
Not currently. Because the App has no account system, your high scores and progress are stored locally on each device. If you delete the App or switch phones, that local data does not transfer.
How do I turn off personalized ads?
You have two settings on iOS:
- App Tracking Transparency: Open Settings → Privacy & Security → Tracking, find Plain Jumper, and turn off “Allow Tracking.” This stops the App from accessing your IDFA for cross-app personalization.
- Apple Advertising: Open Settings → Privacy & Security → Apple Advertising and turn off Personalized Ads.
Ads will still appear (the App is free and ad-supported), but they will be non-personalized.
I was charged for something — can I get a refund?
The App itself is free and we do not currently sell anything inside it, so we don’t process payments directly. If you see a charge from the App Store that you don’t recognize, request a refund through Apple at reportaproblem.apple.com — Apple handles all App Store billing and refunds.
I found a bug. Where do I report it?
Please email admin@apexialiving.com with the details from the “What to include” section above. Steps to reproduce the bug help a lot.
I have a feature idea.
We’d love to hear it. Email admin@apexialiving.com with “feature idea” in the subject. We can’t promise to ship every suggestion, but we read them all.
How do I delete my data?
Because the App has no account, your gameplay data lives on your device. Uninstalling the App removes that data. For information stored by our advertising and analytics partners, see Section 8 of the Privacy Policy, or email admin@apexialiving.com with your IDFA or IDFV to request deletion of any associated data.
Where can I read the Terms and Privacy Policy?
About the developer
MIEM LLC dba Apexia Living
Email: admin@apexialiving.com